tripadvisor best casinos black hawk colorado

I could get ahold of just about anyone in the entire establishment but the moment I tried to speak to a manager it was voicemail after voicemail. So I waited for a call until about 3:30pm when I decided to just call back. So I called Ameristar around 10:30am & asked to speak with a manager, that's when I met Vincent, I'll spare you the fine details but during the duration of our call I was consistently spoke over, ignored, & belittled until he told me he needed to verify with the night manager about my refund & that he'd call me around 2pm. I called my bank to see if there was a refund in process or what was going on & they couldn't find anything. I waited a couple days to see if it would dissappear or if a refund would be posted but nothing ever came until the 30th when the charge had posted all the way. Come the 27th & the full ammount was posted as pending. The both said it wouldn't be an issue to get my money refunded & the most I would get charged is $17 for the resort fee. When arriving to the front desk I was greeted by two females, the one i spoke to on the phone & one who claimed she was management. The lady I had spoke to on the phone said it wouldn't be an issue & that I might get charged with a resort fee which she'd elaborate on once I got to the front desk. I called down to the front desk & asked if i could receive a refund since we barley got to walk into the room before we had to leave. Around 8:30pm I had went up to the room & received a phone call about a death in the family, so I did what any sane person does. I had checked into my hotel room around 5:30/6pm & went straight to the casino so I could see what was so grand about it before I went to my room. I just turned 21 on November 26th & was going to be staying here since its supposed to be one of the nicer hotels in blackhawck.

I have never been the type of person to write a review, yet alone a bad review, but my entire interaction with Ameristar has been so dreadful that I felt it needed to be shared with others. Hotels near Ameristar Casino Black Hawk.Black Hawk Hotels with Air Conditioning.Black Hawk Hotels with Laundry Facilities.Black Hawk Hotels with Breakfast Buffet.Ameristar Casino Resort Spa Black Hawk Rooms.Ameristar Casino Resort Spa Black Hawk Gym.Ameristar Casino Resort Spa Black Hawk Pool.Ameristar Casino Resort Spa Black Hawk Features.Hotels near Ameristar Casino Resort Spa Black Hawk.

Tripadvisor best casinos black hawk colorado